We ship internationally with DHL and within Canada using FedEx. When your order is sent out, you will receive an automated email from DHL or FedEx informing you of the status and tracking number.
Deep Trekker does not refund shipping costs on returned orders. If you have specific needs or questions please contact us.
We’re not happy until you are happy!
We have a 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will provide a full refund within 30 days of purchase. A return will be handled in the following ways:
The refund will be processed within a reasonable time frame and will be issued to the same credit card used to purchase your order.
If your order was defective, damaged or if we made an error, we will be pleased to refund the item and shipping costs for your order and for your return. Please contact us for further info.
If you want to cancel your order, please contact us. If your order has not shipped, we will be happy to cancel your order. Please contact us immediately either by email or telephone and we will do our best to cancel the order.